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Use these steps to troubleshoot this condition.

Step 1: The BIOS in your computer manages all communication between the hardware components and the operating system. Use the following steps to access the BIOS: Press and hold the power button for 5 seconds to turn off your computer completely. Use the arrow keys to navigate to the System Configuration screen. Select Boot Options, then press Enter. Use the arrow keys Acer CD-ROM CD-RW navigate to the Storage tab. Use the arrow keys to select Device Configuration, then press Enter.

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Press the Esc key to exit Device Configuration. If you are using a desktop computer, continue to Check the drive cable connections. Continue to check the drive name in Device Manager.

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Step 2: Check the drive name in Device Manager If a window does not open when discs are inserted into the drive and the drive does not display in Acer CD-ROM CD-RW Explorer, it might be a problem with the BIOS. Use the following steps to reinstall the drive in Device Manager and to determine if Windows is able to recognize the drive. In Windows, search for and open Device Manager. Right-click the drive name and select Uninstall.

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If a confirmation window opens, click OK or Yes. When the installation finishes, the drive name should display in Device Manager.


Scan for hardware changes again to attempt to detect the drive. If the drive is still not detected, close Device Manager and skip to Reset the computer power to reset power and reseat the drive cables if necessary. If drive name is shown with an alert icon displays the drive icon is marked with an alert symbolAcer CD-ROM CD-RW the drive name to find more information.

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Do the following depending on what displays in the Device Status section: If error code 10, 19, 31, 32, 39 or 41 displays in Device Status, a problem exists with the integration of previous CD burning software. Use Clear the upper and lower registry filters to remove associated Acer CD-ROM CD-RW filters from the registry. For any other error, refer to the information that is provided with the error code.

If drive name is shown with a disabled icon the drive icon is marked with an arrow pointing downthe drive has been disabled. Right-click the drive name and select Enable.

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You might have to restart the computer. The drive should work correctly once it is enabled.

If the drive cannot be enabled, a required software service or driver is disabled or not functioning properly. Resetting the BIOS might also resolve this problem. To access the BIOS, turn off the computer, then restart using the following steps: To reset the BIOS, use one of the following sets of steps, depending on the type of computer you are using: Use the steps in Software for burning discs does not recognize the drive to make Acer CD-ROM CD-RW disc burning software detect the drive.


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