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File Name: hp_compaq_20977.zip
File Size: 4.7 MB
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If you have upgraded a computer with Windows XP to Vista and the drive was working in XP but is no longer working correctly in Vista, start at Step 4 to remove the upper and lower HP Compaq dc7700 LightScribe filters from the registry step by step. For more HP Compaq dc7700 LightScribe, you can read the Microsoft support article Optical drives do not work as expected after you upgrade a computer to Windows Vista in English. Otherwise, use Device Manager to reinstall the drive and to find if Windows is able to recognize the drive. Click Startand enter "device manager" into the Start Search field. Select the drive name, click the uninstall button, and wait about five seconds. When done, the drive name should appear in a Windows message and in Device Manager.

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Close Device Manager and skip to Step 2 to reset power and reseat the drive cables if necessary. If a drive name is shown with an alert icon the drive icon is marked HP Compaq dc7700 LightScribe an alert symbol,double-click the drive name to find more information. Do the following depending on what is shown in the Device Status section: If error code 10, 19, 31, 32, 39 or 41 is shown inside Device Status, a problem exists with the integration of previous CD burning software. Use Step 4 to remove associated control HP Compaq dc7700 LightScribe from the registry. For any other error, refer to the information that is provided with the error code.

If a drive name is shown with a disabled icon the drive icon is marked with an arrow pointing down,the drive has been disabled.

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Right-click the drive name and select Enable. You may have to restart the computer to complete the enabling process. The drive should work correctly once it has been enabled.


If the drive cannot be enabled, a HP Compaq dc7700 LightScribe software service or driver is disabled or not functioning properly. Resetting the BIOS may also resolve this problem. To reset the BIOS: If the CD or DVD drive is listed as normal, with no special iconsWindows is detecting the drive but other software used to burn discs may not be detecting the drive.


Use step 5 to make the disc burning software detect the drive. Reset the computer power Under certain writing conditions the drive might lose communication with Windows - even after restarting Windows.

To reset the drive, fully turn off the computer by selecting Start and then Shut down from the power menu. Wait 5 seconds for the computer to fully power off before turning it on again. If the drive is still missing after resetting HP Compaq dc7700 LightScribe, continue to the next step. Check the drive cables Perform the steps in this section to check the drive cabling: The edges of metal panels can cut skin.

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Be careful not to slide skin along any interior metal edge of the computer. This product contains components that can be damaged by electrostatic discharge ESD.


To reduce the chance of ESD damage, work over a noncarpeted floor, use a static dissipative work surface such as a conductive foam padand wear an ESD wrist strap connected to a grounded surface. Turn off the computer, unplug all cords from the computer, and then HP Compaq dc7700 LightScribe the Power button on the front of the PC for five seconds.

Remove the side panel. Removing the side panel Gently remove both the data cable and the power cable from the back of the CD drive.

Ribbon and power cable Reinsert the power and data cables into the back of the drive making sure the cables fit snugly into their connectors and making sure there are no bent pins. Gently remove and reinsert HP Compaq dc7700 LightScribe CD drive data cable from the connector on the motherboard. Be very careful to not dislodge other cables. Make sure that ribbon cable from the drive connects to the proper IDE location on the motherboard usually the secondary IDE connector. Make sure Master or Slave jumper setting matches the correct Master or Slave HP Compaq dc7700 LightScribe connector or is set to Cable Select. Upper IDE cable connectors Slave connector middle Replace the cover and plug in the power, keyboard, mouse, and video cables.

Replacing the side panel Turn on the computer. Use the Left and Right Arrow keys to select Main.

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  • Product description

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